Privacy Policy

Privacy Policy

Effective Date: 20 August 2025

Elegant Homes Technical Services (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store, and share information when you interact with our website, forms, WhatsApp, or other services in the United Arab Emirates.

1. Introduction

We protect your personal data in line with applicable UAE data protection laws and good industry practice.

2. Information We Collect

2.1 Information you provide:

• Name, phone number, and email address
• Service inquiry details and addresses
• Messages or attachments shared via forms or WhatsApp

2.2 Collected automatically:

• IP address, device, and browser information
• Pages visited, time spent, and referring website

3. Cookies and Tracking

We may use session and persistent cookies, web beacons, analytics, and advertising identifiers to operate the site and improve performance.

4. Legal Basis for Processing

• Consent for marketing communications you opt into
• Contract to respond to and fulfil your service requests
• Legitimate interest to operate, secure, and improve our services
• Legal obligation to comply with UAE requirements

5. How We Use Your Information

• Responding to inquiries and providing quotations
• Scheduling visits and coordinating technicians
• Sending confirmations and service updates
• Analytics to improve user experience and service quality
• Security, fraud prevention, and record keeping

6. How We Share Your Information

• Service providers: hosting, email, analytics, CRM
• Partners/technicians: only when needed to deliver your requested service
• Legal/regulatory: when required by UAE law

7. Data Storage

We store data on secure servers. If processed outside the UAE, appropriate safeguards are applied.

8. Data Retention

• Service inquiries: up to 3 years
• Marketing: until you unsubscribe
• Analytics: typically 26 months
• Invoices and transactions: up to 7 years or as required by law

9. Your Rights

• Access, correct, or delete your data (subject to legal limits)
• Opt out of marketing anytime
• Withdraw consent where processing is based on consent

10. Do Not Sell or Share My Personal Information

We do not sell personal data. You can opt out of marketing at any time.

11. Cookie Preferences

Manage cookies via your browser settings or the cookie banner when available.

12. Data Security

We use SSL, access control, and staff training. No system is completely secure, but we work to protect your data.

13. Children’s Privacy

Our services are not intended for individuals under 18. If such data is identified, we will delete it.

14. Third-Party Websites

Links to external sites are not covered by this policy.

15. Changes to this Policy

We may update this document. The latest version will always be available on this page.

16. Data Breach

If a breach occurs, we will notify affected users and UAE authorities where required.

17. Contact Us

Email: info@eleganthomests.com
Phone: +971 4 362 4244
Office: Office #304, Garhoud Community, Al Garhoud, Dubai, UAE